Privacy Policy

Last Updated: November 25, 2024

1. Introduction

Artisanstudioart ("we," "our," or "us") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our photography services or visit artisanstudioart.ddd. We comply with the Australian Privacy Principles under the Privacy Act 1988.

2. Information We Collect

We collect various types of information to provide and improve our photography services:

Personal Information

When you book our photography services or contact us, we collect information such as your name, email address, phone number, mailing address, and any specific requests or preferences you share with us. This information is necessary to deliver our services and communicate with you effectively.

Photographic Content

During photoshoots, we capture images that may contain your likeness, the likeness of others you bring to the session, and details about the locations where photography takes place. These images are essential to providing our core photography services and delivering your final edited photographs.

Technical Information

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, referring website, pages viewed, and access times. This data helps us understand how visitors interact with our site and improve user experience.

Payment Information

For booking and payment processing, we collect payment details such as credit card information or bank account details. This financial information is processed securely through our payment service providers and is used solely for transaction purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing photography services and delivering edited images
  • Communicating with you about bookings, sessions, and deliverables
  • Processing payments and managing billing
  • Improving our services and website functionality
  • Marketing our services (with your consent)
  • Complying with legal obligations
  • Protecting our legal rights and preventing fraud

4. Image Usage and Portfolio

Unless you explicitly opt out in writing, we may use photographs from your session for promotional purposes including our portfolio, website gallery, social media accounts, print materials, and marketing campaigns. We will not disclose identifying information about clients without their specific permission. If you wish to restrict the use of your images for promotional purposes, please inform us in writing before or immediately after your photoshoot.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers who assist with payment processing, email delivery, or website hosting
  • Professional labs or print services when fulfilling orders
  • Legal authorities when required by law or to protect our legal rights
  • Business successors in the event of a merger, acquisition, or sale of assets

All third parties who receive your information are contractually obligated to protect your data and use it only for the specified purposes.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is stored on secure servers with encryption, regular backups, and restricted access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Photographic files are typically retained for a minimum of six months after delivery, after which they may be archived or deleted at our discretion. Contact information and booking records are retained for accounting and legal compliance purposes.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications
  • Lodge a complaint about our privacy practices
  • Withdraw consent for specific data uses

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. For detailed information about our cookie practices, please refer to our Cookies Policy. You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

11. Children's Privacy

Our services are not directed at children under 13 years of age. When photographing minors, we require explicit consent from parents or legal guardians. We do not knowingly collect personal information from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. International Data Transfers

Your information may be transferred to and stored on servers located outside of Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Artisanstudioart
12 Riverside Ave
Melbourne VIC 3000
Australia

Email: info@artisanstudioart.world
Phone: +44 20 7946 0958

15. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint by contacting us using the details above. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).